Privacy Policy

Who we are

INVO Underwriting LLC is a wholesale insurance organization serving licensed independent retail agents. This policy applies to this website, the INVO marketplace search and the submission forms hosted here. It does not cover third-party sites or carrier portals you may reach through links on this site.

Information we collect

• Information you provide. Agency and contact details, appointment application information, account submission details and any documents you upload (for example loss runs, applications or supplemental forms).
• Marketplace activity. The search criteria you enter, such as state, line of business and class of business.
• Technical and usage data. Standard log data such as browser type, device type, pages viewed and referring source, including campaign parameters when you arrive from an advertisement.

Please submit only the information needed to evaluate a risk. Do not upload sensitive personal information that is not required for underwriting.

How we use information

• To route submissions to the correct INVO underwriting division and respond to you.
• To review agency appointment requests and verify licensing and E&O details.
• To operate, secure, maintain and improve the website and marketplace.
• To communicate about accounts in progress, appetite updates and service matters.
• To meet legal, regulatory and recordkeeping obligations.

How we share information

We share information with insurance carriers, program partners and markets as needed to quote, bind or service the business you submit, and with service providers who support our website, hosting, storage, email delivery and payment processing. We may also disclose information when required by law, regulation or legal process, or to protect our rights. We do not sell your information.

Cookies and analytics

This site uses cookies and similar technologies that are necessary for the site to function and, where enabled, analytics and advertising measurement tools that help us understand how the site is used. Most browsers let you block or delete cookies; blocking some cookies may affect how parts of the site work.

Data retention and security

Submission records and uploaded documents are stored in access-controlled systems. Uploaded files are held in private storage and are available only to authorized INVO staff through time-limited links. We retain submission and appointment records for as long as needed for the underwriting relationship and for the periods required by applicable insurance recordkeeping rules. No system can be guaranteed to be completely secure.

Your choices and requests

You may ask us to access, correct or delete information you have submitted, or opt out of non-essential email, by contacting us at the address below. Depending on where you live, you may have additional rights under applicable privacy laws. We will respond to verified requests as required by law. Some records must be retained to satisfy insurance and legal obligations.

Children's privacy

This website is intended for insurance professionals and is not directed to children under 16. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The effective date above reflects the most recent revision. Continued use of the site after an update means you accept the revised policy.

Contact us

Questions about this policy or a privacy request: